Complaints Procedure

In terms of the Rules of the Fund all members and their beneficiaries have the right to lodge a complaint with the Fund.

The complaint procedure requires members and/or beneficiaries firstly to lodge their complaint with the Fund. This can be done by sending your complaint to the Fund’s Principal Officer whose contact details are as follows:

Street address: Belmont Office Park, Twist Street, Bellville, 7530

Postal address: P.O. Box 4300, Tyger Valley, 7536

Telephone: 021 943 5300

Fax: 021 917 4600

E-mail: [email protected]

If you are not satisfied with the Fund’s response with regards to your complaint, you have the right to submit a formal complaint with the Pension Funds Adjudicator whose contact details are as follows:

Street Address: 4th Floor, Riverwalk Office Park, Block A, 41 Matroosberg Road, Ashlea Gardens, Pretoria, South Africa, 0181

Postal Address: P.O. Box 580, Menlyn, 0063

Telephone: 012 346 1738 / 012 748 4000

Fax: 086 693 7472

E-Mail: [email protected]

Website: www.pfa.org.za