Verso-inTouch

Members often want to know if Verso Financial Services have received their claim forms and they want to track the activity in the administration department. When a claim is submitted, Verso Financial Services’ systems will automatically SMS the member an update at significant stages of his/her claim.

This is a free service directly available to the member.

Verso-interAct

This facility allows the member to access data at Verso Financial Services without having to phone or fax our offices. Once registered onto the system, the member can access specific personal data by sending a code specific SMS to the security system, the system will then promptly respond with the information requested. The designated number to SMS the code to is 37463.

Verso-interAct is a free service, however, SMS’s are charged at standard SMS rates.

The current available codes are:
EB – for the member’s estimated benefit value in the fund.
COE – for pensioners to confirm if the fund has received their Certificate of Existence.
ADR – for the member’s home address details as per Verso Financial Services records.

The member may SMS their member number followed by a space and then the required code to Verso Financial Services e.g. 123456 EB.

To see a full list of up to date codes available for enquiries, the member can SMS Verso Financial Services his/her pension number followed by a space and the word HELP.